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My Agent is Disconnected and Spinning

Agent won't connect but my computer is online

Michael Cioni avatar
Written by Michael Cioni
Updated over a week ago

If your computer is online but the Agent will not connect, it might show a blank screen with the Strada Logo and attempt to connect.

If this happens and you're connected to the internet, you can manually restart Strada. To do this:

1. Open a macOS Terminal window

2. Copy the below information into the Terminal Window and press enter /Applications/StradaAgent.app/Contents/MacOS/agent-helper service uninstall

3. The Agent should allow you to Restart

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